Harris County Long Term Care Mediation Program

Home

Mediation Model

What can mediation do for you?

Mediation is especially effective in resolving disputes where the parties will continue working together, for example residents living in a nursing home. There are no barriers to participation. One or more mediation sessions can be held in the nursing home or assisted living facility. Often mediations can be scheduled within days of referral, so there is no waiting for a resolution. Mediation is a free, private way to solve problems by talking directly with others involved.

How does it work?

When people have different views about how a problem should be solved, a mediator brings them together to discuss the situation.
An appointment for mediation can be set up by contacting the mediation coordinator (see Contact Us).
After listening to your concern, an intake specialist will ask a few questions to make sure the issue is appropriate for mediation.
If it is a concern that would benefit from mediation, with your permission, we will contact the others involved and invite them to participate in the mediation.
A time and place is set for the meeting at the nursing home or assisted living.
The mediation will allow all parties to completely tell their stories in a safe and confidential setting.
The mediators assist the parties in exploring solutions and options to find common ground.
The mediator remains neutral, not taking sides or making decisions for either party.
As issues are resolved, usually within a few hours, the agreed upon resolution will be put in writing.
Because the parties reach their own solution they are committed to the outcome.
There is no cost for mediation

>> Click here to download the Operational Model (.pdf) <<

Contact